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Frequently Asked Questions

What is Public Charter?

Charter Alliance strives to provide chartered flights to the traveling public from airports that are closer to YOU and take you where YOU want to go! The aim is to target flight routes that are under served (or not served at all) by airlines. Direct and non-stop flights allows for less travel time so that YOU enjoy more time at your travel destination.

All flights booked on this reservation system are Public Charter flights operated by different Part 135 and Part 121 FAA Certified Charter Air Carriers such as The Denver Air Connection.  Public Charter Flights offered by Charter Alliance Group LLC are subject to Department of Transportation Public Charter Regulations under Title 14CFR Part 380. These regulations provide enhanced consumer protection by specifying minimum contract terms and imposing requirements for handling of passenger funds. Please go to www.dot.gov for more information on Public Charter flights.


Your reservation for your flight will be handled by The Charter Alliance Group. You will receive an Operator Participant Contract when you reserve your seat. The air carrier that performs your trip is responsible for all aspects of the flight services.


The Department of Transportation advises passengers that:


“Charter flights can provide excellent value, and they often operate nonstop in markets where scheduled flights would be less direct. In addition, many charters don’t have all of the restrictions of scheduled service discount fares, e.g., advance-purchase, stay over a Saturday night, stay no more than 30 days, etc. Finally, most charter fares are not “capacity-controlled” like scheduled-service discount fares; every seat on the airplane is usually available at the advertised fare. “

- airconsumer.ost.dot.gov/publications/charters.htm


Unlike many public charters, the Charter Alliance Group provides a level of service that exceeds the minimum DOT regulatory requirements. On Charter Alliance Group public charters:

  • The quoted fare includes all taxes and fees – no need to look through the fine print for add-ons that increase your fare
  • No baggage fees
  • Check-in as little as 30 minutes prior to departure

What are your luggage restrictions?

You are allowed up to two (2) checked bags weighing a combined total of 50 pounds or less. Additional checked items or overweight items may result in additional charges.

No carry-on baggage is allowed, however, you may carry on one personal item such as a purse, briefcase, laptop, diaper bag or item of similar size provided the item can be stowed beneath the seat in front of you. Personal Items are subject to maximum dimensions of 6" high X 13" wide X 14.5" deep.

Certain items are prohibited by the TSA aboard passenger aircraft.  Please see the TSA list for details

http://www.tsa.gov/travelers/airtravel/prohibited/permitted-prohibited-items.shtm

Federal law forbids the carriage of hazardous materials aboard aircraft, in your luggage or on your person. Hazardous materials include explosives, compressed gasses, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials.

Denver Air Connection will not accept hoverboards (motorized, two-wheel, skateboard sized scooters) aboard our passenger aircraft in either checked or carry-on baggage. Although government agencies have not prohibited the carriage of hoverboards aboard aircraft, we are joining the growing list of airlines prohibiting these items due to the risk of fire from lithium or lithium-ion batteries contained inside. On rare occasion these batteries can spontaneously overheat and pose a fire hazard risk.

Denver Air Connection will accept lithium ion or lithium metal batteries aboard our passenger aircraft, provided they are properly installed in a permitted consumer electronic device. Spare or loose lithium batteries are not permitted in checked or carry-on baggage, and are only permitted as part of your personal item allowance.
  

Are animals allowed in the aircraft?

Only service animals (with proper identification) are allowed in the aircraft cabin subject to restrictions. Service animals must meet size restrictions - please contact us for details.  All other animals must be in a hard sided crate, and will be transported in a pressurized cargo compartment.   Please call to confirm space availability for your animals, as space may be limited.

If you are flying with an animal, please arrive at least 45 minutes early to allow enough time to complete the check in process for your animal and yourself.

How early must I arrive to check in for my flight?

We request that you arrive 45 minutes prior to your flight, but no later than 30 minutes prior to your departure time.

Check-in will close 15 minutes prior to departure time.  Any passengers not checked in at that time will not be allowed to board.  No refunds will be given for missed flights due to late check-in.

Are food and drinks served during flight?

No, there is no in-flight food/beverage service due to the short duration of the flight.  However, vending machines are available in the Grand Junction terminal.

We are proud to announce the Blue Sky Bistro at Rocky Mountain Metropolitan Airport provides a pre-order menu where you can pick up your food upon arrival or departure at a very reasonable rate.  Please inquire at the check-in counter in Grand Junction for a Blue Sky Bistro menu.

Is there a fee for canceling or changing my flight?

Starting January 1, 2014, if you wish to change or cancel your flight more than 48 hours prior to departure, you will incur a $25 fee.  Within 48 hours of departure time, you are committed to your reservation.  No refunds, transfers or rescheduling will be permitted.  If you must reschedule, your new reservation will be charged at the current published rate. This policy applies to all customers, including students, seniors and Discount Travel Program members.

Flights cancelled or missed 48 hours or less prior to departure time will not be refunded.  No refund will be given for missed flights due to late check in.

All changes and cancellations must be handled by a customer service representative, either in person or by phone (866-373-8513).